Welcome to Canadian Springs^®!

I am delighted to have you as one of our valued customers. Whether it's service for your home, office or both, we are excited to be your new beverage provider.

At Canadian Springs, we're more than great water. With a full offering of preferred bottled water, coffee, tea and water filtration products, we're complete refreshment and convenience. From the first sip to the last drop, our beverage delivery service is designed to simplify your life.

We are absolutely committed to your satisfaction. If there is any way our team can improve your experience, please don't hesitate to reach out to us at 866-460-0433 or info@aquaterra.com. We welcome your feedback.

Sincerely,

Dave Muscato, President
AquaTerra Corporation

Welcome Letter
Privacy Policy

Select a Question

You have questions? We have answers.

If you have questions about your service or your transition to Canadian Springs^® delivery, please see the list of Frequently Asked Questions. You can scroll down to read them all or click on those that interest you.

What's changing?

AquaTerra Corporation, proud owner of Canadian Springs^® is merging with Amazon Springs Water and Coffee Co. Ltd. Canadian Springs will be your new beverage service provider. We will continue to deliver Amazon Springs bottled water products as well as an array of new product and equipment offerings. Our goal during this transition is to ensure you understand all of the changes and added benefits available to you.

Invoices: Our invoices are aligned with our delivery cycle, so they are generated every 28 days.
Payment Methods: We accept a variety of payment methods. You can pay your bill by mail, online or by calling us at 866-460-0433. Please reference your account number (located on each invoice).
Paperless Billing: Go green and save money! If you sign up to receive electronic invoices, it will help you avoid the fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give customers time to sign up and avoid this charge. If you are currently signed up for paperless billing through Amazon Springs, your information will be automatically transferred to Canadian Springs.
Refundable Bottle Deposits: A refundable bottle deposit fee for 11.3- or 18.9-litre bottles may apply. This charge will be credited to your account as each empty bottle is returned.
Account Number: You will receive a new customer account number. This number can be found on your welcome letter or your Canadian Springs invoice. Please reference this number when setting up your online account or communicating with our Customer Care team.
Privacy Policy: Our privacy policy is posted on our website, and your personal information will be treated in accordance with it. By continuing to use our services or by providing us with your personal information, you consent to the collection, use and disclosure of your personal information in accordance with the Canadian Springs' Privacy Policy.

How do I set up my account?

Want to check your delivery schedule, change your order or sign up for paperless billing? The easiest way to manage your account is online. All you need to get started is your Canadian Springs^® account number located on your welcome letter or invoice.

Pay Your Bill

Manage Deliveries

Add or Change Products

How does billing work?

Invoices

Our invoices are aligned with our delivery cycle, so they are generated every 28 days. You can pay your invoice by mail, online or by calling Customer Care at 866-460-0433.

Paperless Billing

You can also go green and save money by choosing paperless billing and receiving invoices electronically. This will help you avoid the $3 fee charged for processing, handling and mailing paper invoices. We waive this fee for the first 90 days to give our customers time to sign up and avoid this charge.

eInvoice

If you are already set up for electronic invoices through Amazon Springs, then you will automatically become a Canadian Springs^® eInvoice customer.

How can I sign up for AutoPay?

For a hassle-free option and to simplify your bill-paying routine, sign up for AutoPay using ACH, debit or credit card to set up recurring payments for your account.

Once you set up your online account, you can provide a method of payment and set it for automatic and recurring payments.

An email will be sent to you when your invoice is ready for processing, but you will not need to take any action – your payment information will be automatically applied. Additionally, you will NOT be charged until 21 days after a Canadian Springs^® bill is generated.

If you are already signed up for AutoPay through Amazon Springs, your payment information will be automatically transferred to us.

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 866-460-0433.

View your scheduled deliveries for the next three months.

Please use the last eight digits when referencing your account.

See your previous balance and payments posted since your last invoice.

This amount is calculated from the weekly average price of diesel in Canada published by Natural Resources Canada.

See totals for various products and transactions.

Pay your invoice by mail, online or by calling Customer Care at 866-460-0433. We accept Visa, Master Card, Discover, and American Express

View your bottle deposits and returns. Learn more

How do I read my invoice?

If you have any questions about your invoice, don't hesitate to call Customer Care at 866-460-0433.

Upcoming Delivery Dates – View your scheduled deliveries for the next three months.

Customer Account Number – Use this number when referencing your account.

Promotions – Register online to view our latest monthly promotions.

Summary – See your previous balance and payments posted since your last invoice.

Bottle Deposit – View your bottle deposits and returns. Learn more

Energy Surcharge – This amount is calculated from the weekly average price of diesel in Canada published by Natural Resources Canada.

Why do I see a charge for bottle deposits?

A refundable bottle deposit fee for 11.3- and 18.9-litre bottles may apply. This charge will be credited to your account as each empty bottle is returned.

What's an energy surcharge?

Like many delivery companies, we may apply a variable energy surcharge each billing period based on the price of fuel and other petroleum-based products we use in our business.

This surcharge is calculated from the weekly average price of diesel in Canada published by Natural Resources Canada.

Learn more

Will I have a new delivery person?

Your delivery person will not change. It is our goal to deliver the same level of service excellence you've come to expect from Amazon Springs.

Will my product choices or pricing change?

Your product choices will remain the same. In fact, you'll have even more. We will continue to deliver Amazon Springs bottled water products plus an array of new products and equipment.

We are always assessing our pricing to ensure that we can meet your quality and service expectations. We will let you know of pricing increases by letter or email.

Will my product choices or pricing change?

I still need help. What do I do?

We're happy to assist you and answer your questions. You can always speak to your delivery person when he or she stops by, or you can leave a note for your delivery person on your empty bottles. You can also reach us through any of the options below.

Online

866-460-0433

How do I order other beverages and services?

We have many great beverage brands and options for you. In addition to bottled water, we also deliver coffee, tea, water filtration services and more. We serve homes and offices, so selection varies based on your account type.

If you need to stock up or are having a party, it's easy to increase or change your order. Or if you'd like to try something new, we have lots of refreshing choices for you.

Explore what's available for you
Or call us at 866-460-0433.

How do I order other beverages and services?